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While the phonetic alphabet works well for English speakers, it does not work so well if you are a multi-lingual contact centre (or BPO). If you are working with Spanish speaking customers, you will need to adapt the phonetic alphabet. [&hellip.
International Phonetic Alphabet - Wikipedia
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International Phonetic Alphabet (IPA)
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Use the IPA for correct pronunciation.
Spanish Phonetic Alphabet – Free Download
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Type IPA phonetic symbols - online keyboard (all languages)