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In IT it’s important to remember that while a solution may be technically-sound and “fit for purpose,” value cannot be realized if those solutions are not also “fit for use.” Here Doug Tedder shares his advice on how to ensure that your solutions are both.
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Test, Analysis, and V&V
People Issues: The Top 10 People Issues of ITSM
Four Things That Ensure “Fit for Use”
ITIL 4 Practices - Knowledge Library - Pink Elephant EMEA
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Common Mechanisms of Failure & Preventive Methods
Does Your IT Organization Have the “Good Skills”?
Test, Analysis, and V&V
